Fair, clear and simple.
Your order is original and packed with care. If something arrives broken or defective, we make it right. Here is exactly how it works.
- 7 daysTo report a problem
- ReplacedIf broken or defective
- No returnsOn used items
What is covered
The quick answer, before the details.
We replace
- An item that arrives damaged or broken.
- An item that arrives defective.
- The wrong item, if we sent you something you did not order.
We cannot accept
- Returns of used items.
- Problems reported after 7 days.
- Damage caused after delivery by misuse or wrong care.
How to report a problem
- 1Message usWrite to us on WhatsApp within 7 days of receiving your parcel.
- 2Send detailsShare your order details and clear photos of the item and the packaging.
- 3We checkWe look at the problem and tell you what happens next.
- 4We replaceIf the claim is valid, we replace the item.
Why used items cannot be returned
These are personal, intimate products. For hygiene and safety, we cannot take back or resell an item once it has been used. This protects you and every other customer.
Helpful tips
- Check the parcel as soon as it arrives.
- Keep the packaging until you are sure the item is fine.
- Take clear photos of any damage before you contact us.
- Message us on WhatsApp straight away. Do not wait for day 7.
Other things to know
Short and honest.
- Payment is in advance. We do not offer cash on delivery.
- Want to cancel? Message us on WhatsApp as soon as you can. We will tell you if it is still possible.
- If we cancel your order, for example because an item is out of stock, we refund what you paid.
- If we cannot replace an item, we will tell you and agree the next step with you.
Questions
Can I return a product I do not want?
Used items cannot be returned. If you have a question about an unused item, message us on WhatsApp and we will tell you what is possible.
My item arrived broken. What do I do?
Message us on WhatsApp within 7 days with your order details and clear photos. If the claim is valid, we replace it.
What if I report the problem after 7 days?
We can only accept reports made within 7 days of delivery. Please contact us as early as you can.
Do you give refunds?
Our main remedy for broken or defective items is a replacement. If we cancel your order, we refund what you paid. In other cases, message us and we will explain the options.
Are your products original?
Yes. Every product we sell is original.